Our UConn Extension Master Gardener volunteers are located in each of the eight county Extension centers, and at the Bartlett Arboretum in Stamford. Master Gardener volunteers donate their time each year to answer horticultural-related questions for the community.

In May, Gail Reynolds, our Master Gardener Coordinator at the office in Haddam received this letter from Carol of Chester, Connecticut:

Dear Ms. Reynolds, 

I am writing to make you aware of the exceptional service I received at the Extension program on May 26, 2017 when I brought an insect sample to your office. Your volunteer employees, Kenneth Sherrick, Susan Goodall, and Liz Duffy could not have been more motivated and interested in identifying the specimen and providing me with appropriate information. These employees exhibited a level of energy and competency that I have honestly never encountered in either a public service or private setting. Together they critically analyzed the resource materials, collaborated effectively to identify the specimen, and patiently explained their findings. They were sincere, welcoming, and friendly. My issue was positively resolved in a short time.

Certainly, we are all used to accessing public and private services – libraries, post offices, school systems, doctor’s offices – and we are accustomed to a particular, acceptable standard of service. But when one encounters a greater level of service, a higher degree of motivation, and a overwhelmingly positive approach to service it is remarkable indeed. These three volunteers operate in excellence, and they exceeded my expectations in every regard. You are quite fortunate to have them!

Sincerely,

Carol

Visit our Master Gardener program at http://mastergardener.uconn.edu.